Refund policy

Return and Refund Policy

Returns

You may request a return within 30 days of delivery. To be eligible for a change-of-mind return, a product must be unopened, unused, in the condition you received it, and in its original packaging. Opened or used personal care products are not eligible for change-of-mind returns.

Before sending anything back, email support@classicbeard.com with your order number and reason for the return. We will review your request and provide a return authorization number (RMA) and instructions. Returns sent without an RMA may not be accepted.

Final sale items

Sale items, including the Total Beard Care Kit, are final sale and are not eligible for a change-of-mind return or refund. If an item arrives damaged, defective, or incorrect, contact us at support@classicbeard.com so we can help. This policy does not limit any rights you have under applicable law.

Refunds

After we receive and inspect an eligible return, we will email you with the outcome. Approved refunds will be issued to the original payment method. The time it takes for the credit to appear depends on your payment provider.

Exchanges

We replace items that arrive damaged or defective when a replacement is available. Email support@classicbeard.com before returning an item so we can provide instructions.

Gifts

For an eligible return of an item purchased and shipped directly as a gift, contact us before sending it back. We will arrange gift credit for an approved return. If the purchaser received the order and later gave it as a gift, an approved refund will go to the purchaser’s original payment method.

Return shipping

You are responsible for return shipping costs for change-of-mind returns. If your order arrives damaged, defective, or incorrect, contact support@classicbeard.com so we can resolve the issue and provide instructions, including any necessary return shipping arrangements. Original shipping charges are not refundable, except where required by law or where we made an error. We do not deduct a second return-shipping charge from your refund if you purchased your own return label.

After receiving an RMA, address the package to:

Shoffner Brands, LLC
Attn: Classic Beard Co. Returns — RMA [your number]
5441 S. Macadam Ave. #6673
Portland, OR 97239

We recommend using a trackable shipping service. Keep your tracking number until your return has been processed.

Questions about a return or a refund? Email support@classicbeard.com.